30-Day Money Back Guarantee
You may cancel your account for any reason within 30 days of activation
and receive a full refund. Our refund policy does not apply to
any
additional services including but not limited to domain name registration,
domain name pointing, additional email accounts, additional disk
space, or additional data transfer. No refunds will be available
after 30 days. All cancellation requests must be received in writing
via fax or postal mail..
We will send you confirmation once we receive your cancellation
request. Cancellations made over the phone and via email will
not
be accepted. Please Note: All cancellation requests must be signed
by the Account Holder.
Accounts that are either canceled, deactivated, and / or have services
suspended for violation of our "Terms of Service" do
not qualify for our 30-Day Money Back Guarantee and will not receive
any refunds.
99.9% Uptime Guarantee
This guarantee applies to any client in good financial standing
with CAZ-WEB at the time of a service outage.
We endeavor to have the content of your Web site available for
HTTP access by any party in the world 99.9% of the time. Network
downtime
(unavailability) is defined as 100% packet loss from CAZ-WEB to
its backbone providers. Downtime is measured past 15 minutes after
notification of network failure via our online ticketing system.
Our administrators will determine the end of the downtime by a "trace
route" to your machine from outside the CAZ-WEB network.
Restrictions
Credits shall not be provided to you in the event that you have
any outage resulting from:
- 1. scheduled maintenance as posted from time to
time at http://caz-web.com/support,
- 2. your behavior or the performance
or failure of your equipment, facilities or software applications,
or
- 3. circumstances beyond our
reasonable control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike
or other labor disturbance, interruption of or delay in transportation,
unavailability of interruption or delay in telecommunications or
third party services, including DNS propagation, domain name registration
/ transfer, failure of third party software or hardware or inability
to obtain raw materials, supplies, or power used in or equipment
needed for provision of your Web site, or
- 4. a
client breaking any item in our "Terms of Service" causing
a machine to fail as a result.
In order for you to receive a credit on your account, you must
request such credit within seven (7) days after you experienced
the down
time. You must submit a ticket to support@caz-web.com and request
credit noting the time of outage and supply the last 4 digits of
your billing credit card on file for account verification purposes.
Credits
will
usually be applied within sixty (30) days of your credit request.
Credit to your account shall be your sole and exclusive remedy
in the event of an outage.
Price Freeze Guarantee
As long as you are a continuous client in good financial standing,
and you keep renewing your contract for Web hosting service, we
guarantee that you will be locked into paying today's Web hosting
prices forever. If your Web hosting plan gets upgraded with new
features, more Web space or bandwidth, we will add these additional
new services to your account for free while keeping your low price
in tact.
Same Day Setup (usually less than 4 hours)
All Web hosting orders will be set up that day!
Control Panel (Ensim Pro or Hsphere)
Every Web hosting account comes with it's own browser based Control
Panel.
Control Panel Features
- Manage users and services
- Access Web logs, summaries
and reports
- Change email settings
- View usage logs
- Webmail Access
24 Χ 7 Χ 365 Support
We are extemely proud of our customer support response times.
Live Help, Support Tickets, phone .. 24 x 7
|
